ストアポリシー
ストアポリシー
カスタマーケア
1. カスタマーサポート
カスタマーサポートチームが、お客様からのお問い合わせや問題解決をサポートいたします。お問い合わせは以下の方法で承っております。
メールアドレス: weeheecrew@gmail.com
インスタグラム: weeheecrew
2. 応答時間
当社は営業日の24～48時間以内にすべてのお問い合わせに対応することを目指しています。
繁忙期や休日には、応答にさらに時間がかかる場合があります。
3. 注文サポート
追跡、変更、キャンセルなど、ご注文に関してサポートが必要な場合は、
注文番号をご用意ください。
注文は迅速に処理されますので、できるだけ早くご連絡ください。
4. 製品情報
製品の仕様、サイズ、お手入れ方法などについてご質問がある場合は、当社ウェブサイトの製品説明を参照するか、Instagram でお問い合わせください。
プライバシーと安全性
At weeheecrew, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping address, and payment details.
Non-Personal Information: Browser type, IP address, and pages visited on our site.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders.
To communicate with you regarding your order or inquiries.
To improve our website and customer service.
To send promotional emails (you can opt out at any time).
3. Data Protection
We implement a variety of security measures to maintain the safety of your personal information:
Use of SSL (Secure Socket Layer) technology to encrypt sensitive information during transmission.
Regular security audits to protect against unauthorized access.
4. Sharing Your Information
We do not sell or trade your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our website or conducting our business,
as long as they agree to keep this information confidential.
5. Cookies
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies through your browser settings.
However, this may prevent you from taking full advantage of the website.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to any inaccuracies in your data.
Withdraw consent for us to use your data (subject to legal obligations).
7. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
If you believe we have collected information from a child, please contact us.
8. Changes to This Policy
We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page with an updated effective date.
支払い方法
- FPS / ペイミー
- アリペイ
- クレジットカード/デビットカード
- ペイパル
- オフライン決済