店舖政策
Store Policy
Customer Care
1. Customer Support
Our customer support team is here to help you with any inquiries or issues you may have. You can reach us via:
Instagram: weeheecrew
2. Response Time
We aim to respond to all inquiries within 24-48 hours on business days.
Please allow additional time for responses during peak seasons or holidays.
3. Order Assistance
If you need assistance with your order, such as tracking, modifications, or cancellations:
Have your order number ready.
Contact us as soon as possible, as we process orders quickly.
4. Product Information
If you have questions about our products, including specifications, sizing, or care instructions, please refer to the product descriptions on our website or contact us on Instagram.
Privacy & Safety
At weeheecrew, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping address, and payment details.
Non-Personal Information: Browser type, IP address, and pages visited on our site.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders.
To communicate with you regarding your order or inquiries.
To improve our website and customer service.
To send promotional emails (you can opt out at any time).
3. Data Protection
We implement a variety of security measures to maintain the safety of your personal information:
Use of SSL (Secure Socket Layer) technology to encrypt sensitive information during transmission.
Regular security audits to protect against unauthorized access.
4. Sharing Your Information
We do not sell or trade your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our website or conducting our business,
as long as they agree to keep this information confidential.
5. Cookies
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies through your browser settings.
However, this may prevent you from taking full advantage of the website.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to any inaccuracies in your data.
Withdraw consent for us to use your data (subject to legal obligations).
7. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
If you believe we have collected information from a child, please contact us.
8. Changes to This Policy
We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page with an updated effective date.
Payment Methods
Support by Stripe: Credit Cards, Google Pay, Apple Pay, AliPay.
Extra Offline Payment for HK Local Customer: PayMe.